Sub-Header
Priority Service
For priority service, a toll-free phone line (1.800.856.9801) and e-mail address (consumerrelations@fender.com) have been established so that Custom Shop customers can easily contact Fender Custom Care. Our Custom CareSM staff will respond to inquiries on a priority basis during standard business hours (8:00 a.m. to 5:00 p.m. Mountain Standard Time, Monday through Friday).

For customers outside of the US or Canada, the Dealer or Distributor in your region from whom your purchased your instrument should be your first point of contact.

Custom Care Certified Service Centers

If you require service on your Custom Shop instrument and wish to utilize regional service, Fender has established a network of Custom Care Certified service centers in the US and Canada. The Custom CareSM Certified Service Network consists of a hand-selected group of Fender's most highly skilled service associates. These supremely capable luthiers have in-depth knowledge and experience in preserving the rich characteristics of your finely crafted instrument. They consistently deliver best in class service and have passed rigorous standards to be chosen as the local representatives of Fender's Custom CareSM program. Please select from the Custom care Service Centers below.

United States

Arizona

  • Rainbow Guitar

    2550 N Campbell Ave
    Tucson, AZ 85719
    (520) 325-3376
  • California

  • Top Gear Guitar Pro Shop

    7293 University Ave
    La Mesa, CA 91941
    (619) 464-4969
  • CB Perkins Co.

    5807 Winfield Blvd B-6
    San Jose, CA 95123
    (408) 578-3428
  • Colorado

  • Woodsong's Lutherie

    3070 28th St Unit C
    Boulder, CO 80301
    (303) 449-0550
  • Florida

  • Guitar Factory

    2816 Edgewater Dr
    Orlando, FL 32804
    (407) 425-1070
  • Georgia

  • Southeast Guitar Repair Culprits LTD

    1651 Horizons Pkwy Ste 100
    Buford, GA 30518
    (770) 504-6383
  • Hawaii

  • The Guitar Works

    240 Puuhale Rd #201
    Honolulu, HI 96819
    (808) 487-2120
  • Illinois

  • Third Coast Guitar Service Inc.

    Call for alternate locations
    159 N Racine
    Chicago, IL 60607
    (312) 275-0095
  • Babin Guitars

    By Appointment, Call first
    508 Prairieview Pkwy
    Hampshire, IL 60140
    (847) 683-9597
  • Kentucky

  • Cook Instrument Repair

    7567 Mall Rd
    Florence, KY 41042
    (859) 581-2134
  • Massachusetts

  • Broken Neck Guitar Repair

    1108 Boylston St
    Boston, MA 02215
    (617) 262-0220
  • Whitsett Guitar Works

    122 Western Ave Studio B100
    Lowell, MA 01851
    (978) 454-1601
  • Sauve Guitars

    121 Union St
    N Adams, MA 01247
    (413) 663-3060
  • Michigan

  • Koontz Guitar Repair

    600 Hilton Rd
    Ferndale, MI 48220
    (248) 545-5460
  • Montana

  • Music One Workshop

    310 S Main
    Kalispell, MT 59901
    (406) 752-1215
  • North Carolina

  • Hughes Stringed Instruments LLC

    44 Witch Hazel Way
    Fairview, NC 28730
    (828) 628-9777
  • Nevada

  • Vegas Guitars

    3975 W Quail Ave #4
    Las Vegas, NV 89118
    (702) 884-7490
  • New York

  • Ed Clark Guitars Inc

    520-A Hawkins Ave
    Lake Ronkonkoma, NY 11779
    (631) 738-8181
  • Peekamoose

    68 East 131st Street Suite 402
    New York, NY 10037
    (212) 869-2396
  • Ohio

  • J Thomas Davis Guitar Maker

    3135 N High St
    Columbus, OH 43202
    (614) 263-0264
  • Oregon

  • Portland Fret Works

    3027 NE Alberta Street
    Portland, OR 97211-7035
    (503) 249-3737
  • Pennsylvania

  • Mannella Guitars

    5238 Verona Rd
    Verona, PA 15147
    (412) 795-5400
  • Tennessee

  • Classic Ax

    1024 16th Ave S Ste 203
    Nashville, TN 37212
    (615) 254-8058
  • Texas

  • Dallas Guitar Repair

    2701 Fondren Dr. Ste #123
    Dallas, TX 75206
    (214) 724-3789
  • Pace Guitar Repair

    7702 Highmeadow
    Houston, TX 77063
    (713) 339-9000
  • Virginia

  • Wooden Wizard Guitars LLC

    10020 Hampton Rd
    Fairfax Station, VA 22039-2827
    (703) 772-0665
  • Canada

    Quebec

  • Montreal Guitar

    129 Van Horne
    Montreal, QC H2T 2J2
    (514) 507-4255
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